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Job Description:
The Views of Mt. Hood!
Hawks View Winery located in Sherwood, is just 45 minutes from downtown Portland and at the gateway of the Willamette Valley wine country. Specializing in estate grown wines from our 45-acre property, we cater to our local community and offer tasting rooms with extended hours and breathtaking views. Our associates are dedicated to delighting guests by providing excellent hospitality and serving great wine and food pairings in a beautiful environment.
Summary:
Under the direction of the General Manager, the Tasting Room Manager will develop, train, lead and manage the day-to-day efforts of the Winery’s front of the house for Direct to Consumer (DTC) wine sales, Wine Club memberships, tastings, and culinary sales. The Manager’s mission is to reinforce the brand, by delivering an exceptional guest service experience for members and guests, resulting in strong sales, profit generation, long term engagement, and brand loyalty. The Tasting Room Manager works five days a week including all weekends and holidays, to serve our wine club members and guests. The Tasting Room Manager reports to the General Manager and Managing Partner.
Compensation: $75,000 DOE
Schedule:
• Wednesday-Sunday at a minimum based on business needs.
Benefits:
•2个付费假期（感恩节和圣诞节） + 2个浮动假期
•带薪休假时间（PTO）
• Medical + Vision Options
• Participation in OregonSaves
Key Performance Indicators:
•提高葡萄酒俱乐部的“命中率”。
• Manage to hourly direct labor.
•设法减少净品尝室收入预算收入。
• Manage to Gross Margin (Revenue less Cost of Goods Sold).
Essential Duties and Responsibilities:
•在品尝室和在线商店中指导葡萄酒的销售。
• Direct the sale of new wine club memberships.
• Work on the floor as a member of the tasting room team and consistently model exemplary customer service.
•确保一致且适当的品牌信息有效地反映公司的价值。
• Develop and direct retention efforts for wine club memberships.
• Achieve or surpass monthly and annual tasting room sales and revenue goals.
•与葡萄酒俱乐部主管一起工作，以最大化和发展葡萄酒俱乐部，并直接直接发展到消费者销售渠道。
• Understand and enforces the Hawks View values and service standards.
• Hire, train, develop, schedule, supervise, evaluate, and manage performance and any conflicts with the sales team.
• Provide leadership, direction and motivation to staff to foster a productive, efficient and positive work and sales environment.
•通过确保客户服务标准来保持标准的运营卓越。
• Train staff on brand, product, sales techniques, promotions, service recovery, procedures, point of sales system and reservation systems.
• When permitted, execute private functions with scheduling, staffing, set up/tear down, oversight and communication.
• Ensure retail merchandise displays are fully stocked.
• Ensure adherence to human resources policies, accounting and inventory procedures.
• Maintain an inviting, organized, clean and fully stocked tasting room at all times.
• Multi-task and manage own time efficiently to assure deadlines are met.
你将是这个职位的候选人ave the Following:
•与餐厅管理，DTC销售，酒店，葡萄酒，食品或零售相关的客户服务经验5年。
• 5 years’ experience supervising teams of 15 or more.
•对葡萄酒的热情和合理的知识。
• Commitment to providing an unsurpassed level of customer service.
• A history of prior sales ability.
• The ability to demonstrate strong interpersonal skills.
• Attention to detail with excellent organizational skills.
• The ability to prioritize and manage multiple tasks and meet deadlines.
• The ability to train, develop and motivate a team of servers, bussers, barbacks, etc.
• The ability to communicate clearly and concisely, both orally and in writing.
•解决冲突并提供诚实，尊重的教练的能力。
• The ability to demonstrate strong computer skills and knowledge of point-of-sale systems.
•处理机密和敏感信息的能力。
• The ability and willingness to stand for long periods of time.
• The ability and willingness to obtain OLCC server’s permit and follow health and food safety protocol.
• The ability and willingness to lift items up to 40 lbs. (Case of wine)
Hawks View Winery located in Sherwood, is just 45 minutes from downtown Portland and at the gateway of the Willamette Valley wine country. Specializing in estate grown wines from our 45-acre property, we cater to our local community and offer tasting rooms with extended hours and breathtaking views. Our associates are dedicated to delighting guests by providing excellent hospitality and serving great wine and food pairings in a beautiful environment.
Summary:
Under the direction of the General Manager, the Tasting Room Manager will develop, train, lead and manage the day-to-day efforts of the Winery’s front of the house for Direct to Consumer (DTC) wine sales, Wine Club memberships, tastings, and culinary sales. The Manager’s mission is to reinforce the brand, by delivering an exceptional guest service experience for members and guests, resulting in strong sales, profit generation, long term engagement, and brand loyalty. The Tasting Room Manager works five days a week including all weekends and holidays, to serve our wine club members and guests. The Tasting Room Manager reports to the General Manager and Managing Partner.
Compensation: $75,000 DOE
Schedule:
• Wednesday-Sunday at a minimum based on business needs.
Benefits:
•2个付费假期（感恩节和圣诞节） + 2个浮动假期
•带薪休假时间（PTO）
• Medical + Vision Options
• Participation in OregonSaves
Key Performance Indicators:
•提高葡萄酒俱乐部的“命中率”。
• Manage to hourly direct labor.
•设法减少净品尝室收入预算收入。
• Manage to Gross Margin (Revenue less Cost of Goods Sold).
Essential Duties and Responsibilities:
•在品尝室和在线商店中指导葡萄酒的销售。
• Direct the sale of new wine club memberships.
• Work on the floor as a member of the tasting room team and consistently model exemplary customer service.
•确保一致且适当的品牌信息有效地反映公司的价值。
• Develop and direct retention efforts for wine club memberships.
• Achieve or surpass monthly and annual tasting room sales and revenue goals.
•与葡萄酒俱乐部主管一起工作，以最大化和发展葡萄酒俱乐部，并直接直接发展到消费者销售渠道。
• Understand and enforces the Hawks View values and service standards.
• Hire, train, develop, schedule, supervise, evaluate, and manage performance and any conflicts with the sales team.
• Provide leadership, direction and motivation to staff to foster a productive, efficient and positive work and sales environment.
•通过确保客户服务标准来保持标准的运营卓越。
• Train staff on brand, product, sales techniques, promotions, service recovery, procedures, point of sales system and reservation systems.
• When permitted, execute private functions with scheduling, staffing, set up/tear down, oversight and communication.
• Ensure retail merchandise displays are fully stocked.
• Ensure adherence to human resources policies, accounting and inventory procedures.
• Maintain an inviting, organized, clean and fully stocked tasting room at all times.
• Multi-task and manage own time efficiently to assure deadlines are met.
你将是这个职位的候选人ave the Following:
•与餐厅管理，DTC销售，酒店，葡萄酒，食品或零售相关的客户服务经验5年。
• 5 years’ experience supervising teams of 15 or more.
•对葡萄酒的热情和合理的知识。
• Commitment to providing an unsurpassed level of customer service.
• A history of prior sales ability.
• The ability to demonstrate strong interpersonal skills.
• Attention to detail with excellent organizational skills.
• The ability to prioritize and manage multiple tasks and meet deadlines.
• The ability to train, develop and motivate a team of servers, bussers, barbacks, etc.
• The ability to communicate clearly and concisely, both orally and in writing.
•解决冲突并提供诚实，尊重的教练的能力。
• The ability to demonstrate strong computer skills and knowledge of point-of-sale systems.
•处理机密和敏感信息的能力。
• The ability and willingness to stand for long periods of time.
• The ability and willingness to obtain OLCC server’s permit and follow health and food safety protocol.
• The ability and willingness to lift items up to 40 lbs. (Case of wine)
Additional Information:
Job Posted:
Thursday, January 12th
Type of Work:
Full Time
Job Category:
Job Level:
Mid-Level
Compensation:
75,000