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Job Description:
About VWE:
Vintage Wine Estates is a family of wineries and wines whose singular focus is producing the finest quality wines and incredible customer experiences. With wineries throughout Napa, Sonoma, California’s Central Coast, Oregon and Washington State, we welcome you to our storied properties. And we cordially invite you to experience our wines, wherever you are, to enjoy with family and friends.
We offer a competitive hourly rate PLUS tips & commission coupled with a generous employee discount. Our benefits package includes sick time, holiday pay, and even 401k match (for those eligible). Read more about the role and apply today!
The concierge position requires a positive, friendly and professional demeanor. This position ensures the guests are welcomed and directed onto the property, creating the guest’s first impression and setting the tone for the entire experience. The secondary function of the concierge is to politely screen non-scheduled groups for appropriateness.
SALARY RANGE: $18 hour
RESPONSIBILITES:
Greet & facilitate arrival of guests to the property for tasting, reservations and events
Responsible for positive customer interactions, specifically greeting and welcoming guests, checking guests in for appointments, and questions while managing the flow of tasting room traffic
Remain in designated outside area for prolonged periods of time
Actively remain aware of tasting room guest count, ensuring large unscheduled groups are handled on a basis of availability and guest well being
Accurately track guest counts
Assist with directing guests to the appropriate areas and answering other questions
Assist with facility needs as requested by manager
Perform other duties as assigned by management
REQUIRED SKILLS:
Ability to accurately follow instructions and take direction
Ability to manage priorities and workflow
Ability to understand and follow written and verbal instructions
Strong organizational, problem-solving, and analytical skills
Professional appearance and demeanor
Excellent customer service skills
QUALIFICATIONS:
• 1+ years’ experience in related field
• Commitment to excellence and high standards
• Valid CA driver’s license with a clean record
• Must share company values: integrity, respect, value creation, compliance, customer focus
• Versatility, flexibility, and a willingness to work in an evolving environment with enthusiasm
PHYSICAL/MENTAL REQUIREMENTS:
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position
• Must be at least 18 years of age
• Must enjoy working with people and embrace hospitality
• Must be able to climb, kneel, pull, hear, crouch lift stoop, reach push, see repeatedly
• Must be able to stand and walk for extended periods as required by job duties
• Must be able to exert up to 50 lbs of force occasionally and/or up to 20 lbs of force frequently, and /or up to 10 lbs of force constantly to move objects
SCHEDULE REQUIREMENTS:
• Must be able to work nights, weekends and holidays
Vintage Wine Estates provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital or veteran status, or any other legally protected status.
Vintage Wine Estates is a family of wineries and wines whose singular focus is producing the finest quality wines and incredible customer experiences. With wineries throughout Napa, Sonoma, California’s Central Coast, Oregon and Washington State, we welcome you to our storied properties. And we cordially invite you to experience our wines, wherever you are, to enjoy with family and friends.
We offer a competitive hourly rate PLUS tips & commission coupled with a generous employee discount. Our benefits package includes sick time, holiday pay, and even 401k match (for those eligible). Read more about the role and apply today!
The concierge position requires a positive, friendly and professional demeanor. This position ensures the guests are welcomed and directed onto the property, creating the guest’s first impression and setting the tone for the entire experience. The secondary function of the concierge is to politely screen non-scheduled groups for appropriateness.
SALARY RANGE: $18 hour
RESPONSIBILITES:
Greet & facilitate arrival of guests to the property for tasting, reservations and events
Responsible for positive customer interactions, specifically greeting and welcoming guests, checking guests in for appointments, and questions while managing the flow of tasting room traffic
Remain in designated outside area for prolonged periods of time
Actively remain aware of tasting room guest count, ensuring large unscheduled groups are handled on a basis of availability and guest well being
Accurately track guest counts
Assist with directing guests to the appropriate areas and answering other questions
Assist with facility needs as requested by manager
Perform other duties as assigned by management
REQUIRED SKILLS:
Ability to accurately follow instructions and take direction
Ability to manage priorities and workflow
Ability to understand and follow written and verbal instructions
Strong organizational, problem-solving, and analytical skills
Professional appearance and demeanor
Excellent customer service skills
QUALIFICATIONS:
• 1+ years’ experience in related field
• Commitment to excellence and high standards
• Valid CA driver’s license with a clean record
• Must share company values: integrity, respect, value creation, compliance, customer focus
• Versatility, flexibility, and a willingness to work in an evolving environment with enthusiasm
PHYSICAL/MENTAL REQUIREMENTS:
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position
• Must be at least 18 years of age
• Must enjoy working with people and embrace hospitality
• Must be able to climb, kneel, pull, hear, crouch lift stoop, reach push, see repeatedly
• Must be able to stand and walk for extended periods as required by job duties
• Must be able to exert up to 50 lbs of force occasionally and/or up to 20 lbs of force frequently, and /or up to 10 lbs of force constantly to move objects
SCHEDULE REQUIREMENTS:
• Must be able to work nights, weekends and holidays
Vintage Wine Estates provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital or veteran status, or any other legally protected status.
Additional Information:
Job Posted:
Tuesday, December 27th
Type of Work:
Part Time
Job Category:
Job Level:
Associate