betway刀塔亚洲联赛> job details
Tasting Room Lead - BR Cohn
Vintage Wine Estates
Glen Ellen, CA
Job Description:
About VWE:
Vintage Wine Estates is a family of wineries and wines whose singular focus is producing the finest quality wines and incredible customer experiences. With wineries throughout Napa, Sonoma, California’s Central Coast, Oregon and Washington State, we welcome you to our storied properties. And we cordially invite you to experience our wines, wherever you are, to enjoy with family and friends.
We offer a competitive hourly rate PLUS tips & commission coupled with a generous employee discount. Our benefits package includes sick time, holiday pay, and even 401k match (for those eligible). Read more about the role and apply today!
POSITION SUMMARY
The Tasting Room Lead will be highly skilled at sales and guest service, balancing the delivery of a gracious experience for all guests with effective team leadership.
PRIMARY FUNCTIONS
This position will work closely with the Manager to provide tasting room staff with guidance and leadership while also being the voice of the front-line team, vocalizing potential concerns when necessary.
DUTIES AND RESPONSIBILITIES
Point of contact in Manager's absence
Lead by example and come to work with a service heart
Motivate team to meet and exceed goals
Update and make modifications to tasting menus when required
Notify Manager of maintenance issues and upkeep in tasting room
Maintain clear and open communication with Tasting Room Manager
Review reports and analyze data capture as needed
Responding to all emails and voicemails in a timely manner
Greet all visitors and pour wines for tasting
Create a memorable experience for guests
Sell wine and wine club memberships based on monthly goal
Describe wines and winery history; answer visitors’ questions about wines
Provide general tourist information
Assist with special events as needed
Represent winery at outside functions as needed
Acquire and maintain thorough knowledge of winery and its wines
Prepare food for wine pairings when necessary
Perform other duties as assigned by management
Must be able to work nights, weekends and holidays
所有其他的职责分配
REQUIRED QUALIFICATIONS
3+ years’ experience in a sales and hospitality environment
卓越的销售业绩的证据优先
TIPS and CA Food Handler Certifications preferred, but not required
Proficiency in Microsoft Word, Excel, PowerPoint and POS systems
Must be capable of working independently while managing multiple tasks at once
Strong organizational, problem-solving, and analytical skills
Ability to manage priorities and workflow
Professional appearance and demeanor
Excellent customer service skills
Demonstrated ability to calculate figures and amounts such as discounts and percentages
Ability to understand and follow written and verbal instructions
Must share company values: integrity, respect, value creation, compliance, customer focus
Versatility, flexibility, and a willingness to work in an evolving environment with enthusiasm
PREFERRED QUALIFICATIONS
A strong level of organizational skills
Knowledge of wines and wine production
Commitment to excellence and high standards
Excellent people management and customer service skills
Excellent verbal communication and presentation skills
LANGUAGE SKILLS
Bilingual in Spanish and English, a plus. Not required.
CERTIFICATES, LICENSES, PROFESSIONAL DESIGNATIONS
TIPS and CA Food Handler Certifications preferred, but not required
WORKING CONDITIONS
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position
Must be at least 21 years of age
必须能够弯曲,squat, climb, push, stoop and crouch repeatedly
Must be able to stand and walk for extended periods as required by job duties
Must be able to lift up to 40 lbs on a regular basis
Coordinate multiple tasks simultaneously
Vintage Wine Estates provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, marital or veteran status, or any other legally protected status.
Vintage Wine Estates is a family of wineries and wines whose singular focus is producing the finest quality wines and incredible customer experiences. With wineries throughout Napa, Sonoma, California’s Central Coast, Oregon and Washington State, we welcome you to our storied properties. And we cordially invite you to experience our wines, wherever you are, to enjoy with family and friends.
We offer a competitive hourly rate PLUS tips & commission coupled with a generous employee discount. Our benefits package includes sick time, holiday pay, and even 401k match (for those eligible). Read more about the role and apply today!
POSITION SUMMARY
The Tasting Room Lead will be highly skilled at sales and guest service, balancing the delivery of a gracious experience for all guests with effective team leadership.
PRIMARY FUNCTIONS
This position will work closely with the Manager to provide tasting room staff with guidance and leadership while also being the voice of the front-line team, vocalizing potential concerns when necessary.
DUTIES AND RESPONSIBILITIES
Point of contact in Manager's absence
Lead by example and come to work with a service heart
Motivate team to meet and exceed goals
Update and make modifications to tasting menus when required
Notify Manager of maintenance issues and upkeep in tasting room
Maintain clear and open communication with Tasting Room Manager
Review reports and analyze data capture as needed
Responding to all emails and voicemails in a timely manner
Greet all visitors and pour wines for tasting
Create a memorable experience for guests
Sell wine and wine club memberships based on monthly goal
Describe wines and winery history; answer visitors’ questions about wines
Provide general tourist information
Assist with special events as needed
Represent winery at outside functions as needed
Acquire and maintain thorough knowledge of winery and its wines
Prepare food for wine pairings when necessary
Perform other duties as assigned by management
Must be able to work nights, weekends and holidays
所有其他的职责分配
REQUIRED QUALIFICATIONS
3+ years’ experience in a sales and hospitality environment
卓越的销售业绩的证据优先
TIPS and CA Food Handler Certifications preferred, but not required
Proficiency in Microsoft Word, Excel, PowerPoint and POS systems
Must be capable of working independently while managing multiple tasks at once
Strong organizational, problem-solving, and analytical skills
Ability to manage priorities and workflow
Professional appearance and demeanor
Excellent customer service skills
Demonstrated ability to calculate figures and amounts such as discounts and percentages
Ability to understand and follow written and verbal instructions
Must share company values: integrity, respect, value creation, compliance, customer focus
Versatility, flexibility, and a willingness to work in an evolving environment with enthusiasm
PREFERRED QUALIFICATIONS
A strong level of organizational skills
Knowledge of wines and wine production
Commitment to excellence and high standards
Excellent people management and customer service skills
Excellent verbal communication and presentation skills
LANGUAGE SKILLS
Bilingual in Spanish and English, a plus. Not required.
CERTIFICATES, LICENSES, PROFESSIONAL DESIGNATIONS
TIPS and CA Food Handler Certifications preferred, but not required
WORKING CONDITIONS
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position
Must be at least 21 years of age
必须能够弯曲,squat, climb, push, stoop and crouch repeatedly
Must be able to stand and walk for extended periods as required by job duties
Must be able to lift up to 40 lbs on a regular basis
Coordinate multiple tasks simultaneously
Vintage Wine Estates provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, marital or veteran status, or any other legally protected status.
Additional Information:
Job Posted:
Thursday, June 23rd
Type of Work:
Full Time
Job Category:
Job Level:
Associate