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Guest Services & Reception
Flowers
Healdsburg, CA
Job Description:
• •
PURPOSE OF ROLE
The House of Flowers Guest Service & Reception Host is responsible for guest service duties at the reception of the Visitor Center. This role will also assist with overall guest service and support tasks, as needed. Responsibilities can also include order entry, inventory management, on site shipping needs, and supporting the Visitor Center with various duties. This role works closely with the Hosts and management team.
KEY RESPONSIBILITIES & ACCOUNTABILITIES.
Core competencies
The scope of responsibilities for this position include, but are not limited to:
Reception and Guest Services
• Be the first impression that our guests receive when visiting House of Flowers. Greet warmly with a smile.
• Responsible for checking guests in upon arrival via Tock reservation platform
• walking guests to their tables, providing a brief history of the estates and the wines, providing introductory information about the experience
• Communicating with hosts consistently and regularly via Teams messaging about any relevant guest or seating information
• Research and resolve assigned guest and member issues with grace and efficiency
Administrative
• Printing and formatting menus for service and events
• various duties assigned by Managers
• Responsible for checking in delivered inventory, and for general organization of the warehouse
Sales
• Responsible for packing and fulfilling all orders from guests and members
• Selling to walk-up guests via POS and CRM platform
• Packing and fulfilling club shipments, responsible for tracking club pick-ups.
Hospitality
•协助活动
• Occasionally supporting hosts with tables
• Occasionally supporting with bussing and BOH duties
Core Responsibilities and Key Traits
To perform the job successfully, you must naturally have the following traits:
•温暖和真正的快乐在款待
• Ability to manage multiple projects, work under pressure on tight deadlines and to multi-task
• Basic knowledge of inventory management and guest service
• A background in administration or accounting is a plus
Competencies & Attributes:
• High-energy with a positive attitude and quick work pace, detail oriented and excellent follow-up skills
• Excellent guest service skills
• Ability to converse with high profile guests via telephone and email regarding orders and guest service issues
• Confident up-selling and cross-selling winery products and loyalty programs as a part of superb service
• A positive attitude, including a genuine desire to help (external and internal) guests in a friendly and attentive manner
• Ability to complete repetitive tasks with consistency and adherence to systems
• Elevated organization and planning skills
• Excellent verbal and written communication skills including listening skills and professional phone skills
• Team oriented work ethic
• Ability to function independently after being given the appropriate direction
• Excellent attention to detail and ability to anticipate guest needs and react appropriately
• Fast learner of new systems, logical and adaptable
"edge:
• Proficient with PC software such as Word, Excel, with the desire and ability to learn more sophisticated programs and systems
• Comfort in using web-based systems such as eCellars
• Strong knowledge of web browsers and the internet
• Working knowledge of office machines
• Experience at reception of restaurant, hotel or winery is a plus
Other:
• Physical - Ability to lift and carry up to (40 Lbs)
Location: Healdsburg, CA (95448)
Category: DTC, Tasting Room and Retail
PURPOSE OF ROLE
The House of Flowers Guest Service & Reception Host is responsible for guest service duties at the reception of the Visitor Center. This role will also assist with overall guest service and support tasks, as needed. Responsibilities can also include order entry, inventory management, on site shipping needs, and supporting the Visitor Center with various duties. This role works closely with the Hosts and management team.
KEY RESPONSIBILITIES & ACCOUNTABILITIES.
Core competencies
The scope of responsibilities for this position include, but are not limited to:
Reception and Guest Services
• Be the first impression that our guests receive when visiting House of Flowers. Greet warmly with a smile.
• Responsible for checking guests in upon arrival via Tock reservation platform
• walking guests to their tables, providing a brief history of the estates and the wines, providing introductory information about the experience
• Communicating with hosts consistently and regularly via Teams messaging about any relevant guest or seating information
• Research and resolve assigned guest and member issues with grace and efficiency
Administrative
• Printing and formatting menus for service and events
• various duties assigned by Managers
• Responsible for checking in delivered inventory, and for general organization of the warehouse
Sales
• Responsible for packing and fulfilling all orders from guests and members
• Selling to walk-up guests via POS and CRM platform
• Packing and fulfilling club shipments, responsible for tracking club pick-ups.
Hospitality
•协助活动
• Occasionally supporting hosts with tables
• Occasionally supporting with bussing and BOH duties
Core Responsibilities and Key Traits
To perform the job successfully, you must naturally have the following traits:
•温暖和真正的快乐在款待
• Ability to manage multiple projects, work under pressure on tight deadlines and to multi-task
• Basic knowledge of inventory management and guest service
• A background in administration or accounting is a plus
Competencies & Attributes:
• High-energy with a positive attitude and quick work pace, detail oriented and excellent follow-up skills
• Excellent guest service skills
• Ability to converse with high profile guests via telephone and email regarding orders and guest service issues
• Confident up-selling and cross-selling winery products and loyalty programs as a part of superb service
• A positive attitude, including a genuine desire to help (external and internal) guests in a friendly and attentive manner
• Ability to complete repetitive tasks with consistency and adherence to systems
• Elevated organization and planning skills
• Excellent verbal and written communication skills including listening skills and professional phone skills
• Team oriented work ethic
• Ability to function independently after being given the appropriate direction
• Excellent attention to detail and ability to anticipate guest needs and react appropriately
• Fast learner of new systems, logical and adaptable
"edge:
• Proficient with PC software such as Word, Excel, with the desire and ability to learn more sophisticated programs and systems
• Comfort in using web-based systems such as eCellars
• Strong knowledge of web browsers and the internet
• Working knowledge of office machines
• Experience at reception of restaurant, hotel or winery is a plus
Other:
• Physical - Ability to lift and carry up to (40 Lbs)
Location: Healdsburg, CA (95448)
Category: DTC, Tasting Room and Retail
Additional Information:
Job Posted:
Thursday, January 6th
Type of Work:
Full Time
Job Category:
Job Level:
联系
参考编号：
9200185623167_1